We currently have an opening for a Consumer Advocate. The Consumer Advocate is a direct service position and works under the direction of the Community Economic Development Services Coordinator. The Consumer Advocate is responsible for implementation of programs and services identified and developed by the Economic Development Services Coordinator, including case management and program development, of language/culture specific consumer advocacy programs. Performance is reviewed on a continuous basis with specific goals and objectives identified throughout the year. This is a part-time, non-exempt position, flexible days, 24 hours per week.

Duties / Responsibilities:
• Coordinate and implement Telecom Project:
o Outreaching and recruiting participants for the Telecom program in Korean and English;
o Providing a set number of education units as determined by contract;
o Developing and/or translating education material for the project;
o Providing dispute resolution services with Telephone utilities; and
o Documenting and reporting project details to meet all contractual goals.
• Manage client information and files by:
o Maintaining a database for case management, needs and trends analysis, and contract reporting; and
o Maintaining clients’ files and other necessary documents to satisfy contract requirements.
• Assist with Volunteer Income Tax Assistance Program:
o Receive relevant training and certification to process and prepare income tax returns;
o Assist with coordinating VITA tax clinics; and
o Other duties as assigned by VITA Site Coordinator.
• Attend relevant meetings and trainings; and
• Other duties as assigned by the Community Economic Services Coordinator.

Minimum Requirements / Qualifications (All applicants MUST meet the minimum qualifications):
• A High School Diploma or equivalent with four years of work experience OR an AA degree with two years of work experience OR a Bachelor’s degree in Economics, Business Administration or other-related field from an accredited College or University;
• Bilingual capacity (Korean/English);
• Ability to organize and prepare documentation in a timely manner;
• Possess initiative, flexibility, and the ability to work under pressure and without direct supervision;
• Demonstrable working knowledge of the use and operation of personal computers;
• Strong interpersonal, organizational, written and communication skills;
• Strong commitment to working with a multicultural community;
• Ability to work collaboratively with others and a willingness to participate fully in the team process;
• Provide negative results from a TB test;
• A valid Class C California Driver License, access to personal automobile, and proof of auto insurance;
• Proof of eligibility to work in the United States; and
• Physical Requirements:
Able to sit for long periods of time, seeing to inspect documents; ability to communicate with KYCC staff, clients and public; sitting and standing for extended periods of time; bending, kneeling and reaching to retrieve and replace files; and dexterity of hands and fingers to operate office equipment.

Desired Qualifications:
• Demonstrable knowledge and skill in business, including human relations, public speaking, outreach and marketing, and organizational skills; and
• Experience in consumer rights and advocacy.

** Please include the position title when applying **

To apply, mail, FAX or e-mail COVER LETTER and RESUME to:
Koreatown Youth & Community Center
Attn: Personnel
3727 W. 6th St., Suite 300
Los Angeles, CA 90020
FAX: (213) 927-0017
E-mail: personnel@kyccla.org

** No phone calls or visits, please **

Do not repost this position without prior authorization from KYCC Personnel. Any resumes received from unauthorized sites will be considered unsolicited.